- Joined
- Sep 1, 2024
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Nothing major... USB-C socket came loose from the PCA inside the charging hub, making it unusable, of course. Created a support ticket, got the UPS label, sent it in. Was expecting an email after it had been recieved and evaluated that a new one was heading my way, no cost.
That's almost exactly what happened, except I also got, just now, a phone call from the sweetest, most pleasant customer rep just to let me know it was on its way and to check email for a tracking number.
That was expensive for DJI... seems like they're going the extra mile right now with customer satisfaction, given all the troubles the last year. Kudos, DJI!

That's almost exactly what happened, except I also got, just now, a phone call from the sweetest, most pleasant customer rep just to let me know it was on its way and to check email for a tracking number.
That was expensive for DJI... seems like they're going the extra mile right now with customer satisfaction, given all the troubles the last year. Kudos, DJI!

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