Wow, DJI called me!

[Droning on and on...]

Nothing major... USB-C socket came loose from the PCA inside the charging hub, making it unusable, of course. Created a support ticket, got the UPS label, sent it in. Was expecting an email after it had been recieved and evaluated that a new one was heading my way, no cost.

That's almost exactly what happened, except I also got, just now, a phone call from the sweetest, most pleasant customer rep just to let me know it was on its way and to check email for a tracking number.

That was expensive for DJI... seems like they're going the extra mile right now with customer satisfaction, given all the troubles the last year. Kudos, DJI!

 

[GFields]

Good to hear. Thanks for sharing the good experience. We all to often hear the bad.

 

[4 Inch Pistons]

Sent in my sons 4K mini for repair and they sent back a new replacement along with a baseball cap and a thank you card. Business people can learn from this

 

[Vic Moss]

It took awhile for DJI to understand the Western concept of customer service. I think they're doing a pretty darn good job now. A few hiccups on occasion, but overall doing a very nice job.

 

[Droning on and on...]

It took awhile for DJI to understand the Western concept of customer service. I think they're doing a pretty darn good job now. A few hiccups on occasion, but overall doing a very nice job.

True dat! I was surprised to get a personal phone call over something that was so minor, and entirely their cost. like you said, they "get it".

 

[jaja6009]

I have always found DJI Customer Support to be good.

I currently am in an argument with them over their Maintenance Service for Enterprise drones.

While I do not agree with them on the issue, they have been very responsive, fair and professional.
For me that is one of the most important parts of the interaction.

 

[Erk1024]

On my DJI Care replacement of my crashed Avata2 they also called me. Once before I sent it to make sure the serial numbers on the aircraft and the battery agreed. Then once I received the replacement, they called me again to see if there was anything wrong or missing from the transaction. I told them I got the replacement and everything was fine. But that seemed like awesome engagement and follow up from them.