Neo cracked itself up.

[spacewizard]

Well damn. I had it hovering in the air maybe 30-40 feet up, in a parking lot. It was evening, not dark yet, and the lot was well lit with lamp posts. Satellite coverage was hit and miss. Not great. Suddenly it just started sailing away. I tried to bring it down (I was using a remote) but before I could, it crashed into a lamppost. Scuffed up the whole thing and cracked the front propeller guard.

I've never used DJI care before, this is what it's for right? Are they likely to repair it? Is it likely to cost a lot/take a long time?

 

[Chrislaf]

Sorry to hear about your incident. I have never used Care Refresh but have heard that the turn-around time is very reasonable. You will likely get a new or refurbished one that looks brand new.

Chris

 

[ryguy80]

Have heard similar stories with DJI Care Refresh and the quick turnaround times. Incidents like these are what it was meant for. DJI will just sent you out a new unit and they will just scrap the old one.

 

[spacewizard]

....scrap the old one? SCRAP it? So I just sent my poor little neo off to its doom? I was hoping it would at least be refurbished and given a new life sold at a discount! I had even given it a name!

Well, too late now. I sent it off today. Wishing my little guy well, and hoping to see the next one soon.

Glad I got the care plan!

 

[ryguy80]

I’m sure some of the units that aren’t a total loss are refurbished and resold.